Flight, Bus and Tours

AIRLINE/REFUND

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Lustre Trip receiving the same from the airlines. However, the convenience fee paid to Lustre Trip paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to Lustre Trip, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Lustre Trip service fee which is independent of the convenience fee as mentioned above. Any cancellation is subject to such cancellation charges as mentioned on the ticket.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Lustre Trip will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Lustre Trip will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

Note: - Customer can contact to Lustre Trip for Cancellations, Changes, or any other service whatsoever using email or phone number provided on the app/website.

Refund policy: - once the Refund is received from the Airline or any other suppliers Lustre Trip will communicate & further Proceedings to return or refund amount. I takes minimum 15 to 45 days or more for process the refund depends on as per fare rules guideline airline /Suppliers.

BUS:-

ROLE OF Lustre Trip

Lustre Trip only provides a technology platform that connects intending travellers with bus operators. It doesn't operate any bus or offer the service of transportation to the User. Lustre Trip also doesn't act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.

The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Lustre Trip has no control over such information provided by the bus operator

LIMITATION OF LIABILITY OF Lustre Trip

In its role as a technology platform to facilitate transactions between the bus operators and the Users, Lustre Trip shall not be responsible for the operations of the bus operator including, but not limited to the following:

Timely departure or arrival of the bus;
The conduct of bus operator's employees, representatives or agents;
The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
Cancellation of the trip due to any reasons;
Loss or damage of the baggage of the customer;
The bus operator changing a customer's seat for any reason whatsoever;
Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Lustre Trip or the User;
Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

RESPONSIBILITIES OF THE USERS

Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.

At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.

Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.

All tickets issued shall be non-transferable.

User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

CANCELLATION OF TICKET

Cancellation of tickets can be done either through the User's login in the Lustre Trip's website or mobile application, or by calling to Lustre Trip.

Any cancellation is subject to such cancellation charges as mentioned on the ticket.

Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.

Lustre Trip may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

OUTBOUND/DOMESTIC TOURS

DEFINITIONS

"Independent Contractors" means hotelier or hotel owner, owner of any airlines or shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services to the User.

"Outbound Tour" means a tour operated by Lustre Trip outside of India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.

"Tour Cost" means total booking cost of all the services booked by the User for his outbound tour.

"Booking Fees" means a non-refundable fee or token money deposited at the time of booking by the User.

"Brochure" means catalogue, leaflet, e-mail or any other document containing the details about the itinerary and activities on an outbound tour.

"Infant" means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.

Lustre Trip shall not be responsible for any act or actions of co-travellers, co-passengers which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided on the outbound tour.

Lustre Trip being merely a facilitator, shall not be liable for the following:

Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him /her.
The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including wilful negligence on the part of any person.
Any delay made in delivery of the service by the concerned service providers.
Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
Any claims of any dispute with the tour manager.
Any claim arising due to delay at the airport and if the User has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to Lustre Trip, Lustre Trip shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
Any damages caused to the User due to reasons beyond the control of Lustre Trip.

BROCHURE

All information given in the Brochure is based on the information available at the time of publication. Lustre Trip reserves the right to change any information contained in the Brochure before or after booking the outbound tour due to any event(s) beyond the control of Lustre Trip.

In case Lustre Trip becomes aware of any change before the departure for an Outbound Tour, Lustre Trip will take all reasonable steps to notify the User before the departure for that Outbound Tour. In the event of Lustre Trip becoming aware of the changes post the departure for the Outbound Tour, the Lustre Trip tour manager or local representative will inform the User about the change.

The prices quoted in the brochure will be calculated at the rate prevailing at the time of printing of the brochure. Lustre Trip reserves the right to amend the prices published in the brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the User.

Apart from the instant Terms of Service and the User Agreement, some specific terms and conditions are mentioned against the respective Outbound Tour in the Website as well as email communication and confirmed booking vouchers. Those terms and conditions also form part of the Lustre Trip User Agreement & Terms Of Service and are to be read in consonance with each other.

No claim of the User against any change in the Brochure regarding the Outbound Tour shall be entertained if such changes are due to reasons beyond the control of Lustre Trip.

MEALS AND SPECIAL REQUESTS

The menus are pre-set for meals on the Outbound Tour. The nature of meals is clearly indicated in the Brochure. Lustre Trip would not entertain a request for a special meal nor guarantees a special diet to the User except to the extent mentioned in the brochure.

Lustre Trip reserves the right to change the menu if circumstances necessitate such a change. In the event that the User is not able to avail the meals in the menu for any reason, no claim can be made for the unutilized meal against Lustre Trip.

User acknowledges that hotels worldwide serve breakfast at different ( local) time or time as specified in the confirmed booking voucher. User understands that Hotels do not pack or room deliver breakfast. The meal has to be consumed when served. If the User misses breakfast due to any reason, no claim for the same shall be entertained.

Lustre Trip may, in its sole discretion, entertain the requests for special meals, room allocations subject to such requests being honoured by respective service providers. Lustre Trip would take all the necessary steps to ensure that these special requests are honoured. However, in the event that such special requests are not honored, Lustre Trip would not be liable for any claim in this regard by the User. Extra cost, if any, for special meals or any such special requests have to be borne by the User.

User shall bear the additional charges of any special meal if purchased by him/ her and shall not be entitled to recover the same from Lustre Trip.

If the User fails to avail the meal due to the fault of Lustre Trip, then Lustre Trip's liability is limited to proportionate amount that the User had paid Lustre Trip for the meal while booking the outbound tour.

HOTELS IN THE OUTBOUND TOUR

Lustre Trip takes all reasonable steps at the time of selecting the hotels that form a part of the Outbound Tour. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. Lustre Trip endeavors to provide details of the hotel to the User in advance vide proposed itinerary. However, Lustre Trip reserves the right to change hotels before booking, subject to availability or any other reason beyond its control.

Once the User opts for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by Lustre Trip.

Lustre Trip would not be held liable or to make good any inconvenience or discomfort caused to the User due to but not limited to the insufficient services provided at the hotel. Lustre Trip acts as a facilitator between the User and the hotel, and would under no circumstances be held responsible for inadequate services provided by the hotel.

The User would be liable to make good any damage(s) caused by any act of him/her or their accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Lustre Trip would not, in any way, intervene in the same.

User shall be responsible for his/ her baggage and valuables. Lustre Trip shall not be liable for any loss of baggage or theft of User's articles during their stay in the hotels or any time during the tour.

ITINERARY

Lustre Trip will provide a proposed itinerary to the User before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User before departure and after payment of entire booking amount shall be final.

The Outbound Tour price is subject to increase without any prior notice if this rate substantially changes prior to departure, then the User would be required to pay such incremental tour cost before the departure.

The days and nights of the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.

Lustre Trip takes all reasonable steps at the time of finalizing the itinerary for the User to ensure that the itinerary is as per the convenience and comfort of the User. However, in the event of a change in the itinerary, Lustre Trip would inform the User accordingly before the departure of the User on the Outbound Tour.

Further, in the event of any change beyond the control of Lustre Trip in the itinerary of the User post departure for outbound tour, Lustre Trip shall inform the User accordingly as and when such a change occurs. Lustre Trip shall not be held responsible in any manner whatsoever for any loss that a User might suffer consequent to such a change.

Lustre Trip reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever.

Lustre Trip reserves the right to amend, alter, vary or withdraw any particular departure, excursion or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.

In the event that the User misses out on any activity on the outbound tour due to delay on his part, Lustre Trip would not be held liable to refund the money paid for the same.

Lustre Trip will not entertain any change in the itinerary at the request of the User after booking, as such change might disarray the entire tour. However, Lustre Trip may, in its sole discretion and subject to availability, provide changes in the itinerary made at the request of the User. User agrees to pay additional cost incurred due to such change/cancellation.

FORFEITURE OF DEPOSITS

Lustre Trip may require the User to pay non-refundable interest-free booking fee at the time of booking the tour.

In the event that the User cancels the booking or fails to adhere to the tour payment schedule as informed in the documentation check list or in the event that the visa of the destination country is not granted or the User is unable to travel on the tour booked due to any personal reason, including medical ground or sickness, cancellation charges will apply as communicated to the User by Lustre Trip.

User acknowledges that booking of air tickets, hotels for a tour is done parallel to visa processing to ensure the availability as per the proposed itinerary. In the event of any denial or rejection of visa, Lustre Trip shall be entitled to recover any cost incurred in making such bookings by way of deducting cancellation charges as specified hereinabove. User acknowledges that such charges are just and fair and are deducted towards expenses that Lustre Trip incurs towards making bookings at the request of the User and consequent cancellation or non-travel by the User. CANCELLATION DUE TO VISA REJECTION

All the Users traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the Users intends to visit or pass through as a part of the outbound tour.

User(s) whose visas are not granted by the concerned consulates, must intimate Lustre Trip immediately about such rejection. Lustre Trip will deduct applicable cancellation charges in addition to any additional visa expenses incurred and refund balance amount if any.

In case of rejection, if User wishes to reapply/appeal against rejection of the visa, Lustre Trip shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process alongwith service fee to Lustre Trip. Unless otherwise applied by the User, Lustre Trip will not initiate reapplication of any visa application

CANCELLATION CHARGES

If the Outbound Tour is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the User the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:

Terms & condition :- As per Airline Guideline Fares & Rules/ same Hotels.

Time period in which the cancellation is made	Charges
45 days or more, prior to departure	Booking fees+ 15%
Between 44 and 31 days of departure	25% of Tour Cost
Between 30 and 15 days of departure	50% of Tour Cost
Between 14 and 8 days of departure	75% of Tour Cost
Within 7days prior to date of departure, or no-show for any reason what-so-ever	100% of Tour Cost

PAYMENT OF THE TOUR COST

Payment shall be made as per the payment schedule provided on the brochure, Email or any other documented information as informed at the time of booking.

Payment can be made either online or by way of DD/cheque as specified to the User

Payment can be made either in INR or any other foreign exchange/currency (as Lustre Trip depends on various out bound service providers/ Independent contractors for the purpose of planning the OBT) as specified in the brochure or any other documented information provided at the time of booking.

Final documents and airline tickets will be shared with the User only after the balance payment is made to Lustre Trip by the User. PAN Card copy will be required when payments amounting to Rs.25,000/- or above are made by cash.

For purpose of computing the cost of tour or refund, the foreign exchange components of the outbound tour will be calculated at the prevailing day's rate of exchange. And any increase or decrease in the rate of exchange may cause the cost of tour/ refund amount to change and the User shall be bound to bear any such changes.

Lustre Trip is not obligated in any circumstance to provide break–up of the invoice for each of the service included in the package.

REFUNDS

Lustre Trip is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled for a refund is subject to Lustre Trip receiving the amount from the said service provider. User acknowledges that Lustre Trip shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of Lustre Trip. In such events the User shall directly approach the service provider for any claims.

In case the User makes any changes in their accommodation while on the Outbound Tour, Lustre Trip shall not refund or pay compensation in any manner whatsoever. The User would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.

COACH AND SITTING

On the Outbound Tours, coaches are used for transfer purposes including local sightseeing. There are no seat numbers allocated and the Users shall follow instructions of the Tour Manager in this regard.

In case the User is carrying any valuable personal belongings, it is advisable not to leave them behind at the time of disembarking or leaving the coach. Lustre Trip will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the User.

Any damage caused to the coach during travel as a consequence of the actions of the User shall be payable by the User and Lustre Trip would in no manner whatsoever be liable for the same.

The drivers of the coaches are bound by specific rules like maximum driving hours within a day/ during a week, rest period per day/ week etc. Users will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event that any of the sightseeing schedules is missed due to delays caused by the User, the cost of same will not be refunded to the User under any circumstances.

In the event of breakdown of any coach or any vehicle arranged for transportation, Lustre Trip will provide an alternative within reasonable time. Lustre Trip shall not be liable for any delays occurred due to such breakdown or traffic jam or for any reasons causing delay in the provision of alternative coach or vehicle.

TIPPING

Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.). This is however solely at the discretion of the User.

Tipping in Europe is something that is expected of anyone providing you a service, for example, local guides, waiters, tour manager, porter etc. However, it is mandatory to tip the coach driver a nominal amount of 2 Euros for Europe and UK and 2 Dollars for USA per person per day for the duration of the tour.

CURRENCY AND TRAVELLERS CHEQUES

It is recommended that the User carries money partly in local currency (i.e. in the currency of the country where he/she is traveling), partly in traveler's cheques or travel currency card. Traveler's cheque is a safe way to carry money as they are easily cashable for a small service fee charged by the bank and can be replaced if they are stolen or lost, provided you have the traveler's cheque numbers and the counterfoil.

Alternatively, the User can carry a travel currency card, which is by far the safest way to carry foreign currency and provides 24*7 access to cash at relevant ATMs.

ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE

If a child below 12 years of age is booked on the outbound tour without paying for a separate bed, then no separate bed will be provided in the hotel.

Note:- For Package booking 1st need contact to Lustre Trip for any bookings, Changes, Cancellations or any other facilitates.